Applicable scene
For sites far from cities, with high site-service costs, long spare-parts lead times, frequent old-unit faults and long-term self-generation.
After-sales cost is not only repair labor. A remote site visit may include travel, lodging, tools, spares, waiting time and site coordination. If the fault scope or required parts are unclear before arrival, the same issue can create repeated costs.
Truly controllable after-sales service means clarifying basic spare parts, reinforced spare parts, repair-report information, remote diagnosis, and on-site service before delivery. It is not about promising every visit is free; it is about making each service visit focus on restoring power.
Basic spare parts package
- Oil filters, diesel filters, air filters, oil-water separators and common seals.
- Belts, coolant, oil, common hoses, clamps and basic electrical consumables.
- Battery maintenance tools, commonly used relays, fuses, terminals and small vulnerable parts of the control cabinet.
Enhanced spare parts package
- For remote mine sites or critical-load sites, add sensors, controllers, AVRs, chargers and start-up related spares.
- For aging generators or generator sets with frequent faults, prepare high-probability spare parts from historical fault records instead of buying only a standard kit.
- For multiple generator sets of the same model, standardize spare part models and storage locations to reduce wrong purchases, wrong picks, and duplicate buying.
Service cost control
- The local engineer or remote engineer will first determine the scope of the problem and then decide whether to visit the site.
- When on-site service is required, prepare documents, spare parts, tools, site electricians, and the shutdown window in advance.
- Put diagnosis, repair, replacement, testing and review into one service plan to reduce repeated visits.
